Refund policy
Refund & Returns Policy
At Ampd, we want you to love your Roampod. If something's not right, we're here to make it easy.
30-Day Money-Back Guarantee
We stand behind every product we sell. If you're not completely satisfied with your Roampod, you can return it within 30 days of receiving it for a full refund of the product price.
To be eligible for a return:
- Your item must be returned within 30 days of delivery.
- The item must be in its original condition, with all included accessories (adapters and travel case).
- You'll need proof of purchase, such as your order number or confirmation email.
How to start a return
Email us at founder@getampd.co.nz with your order number and the reason for your return. We'll reply with return instructions and the address to send it to. Please don't send items back before contacting us — returns without prior authorisation may not be processed.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm. If approved, your refund will be processed to your original payment method within a few business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.
Return shipping
Customers are responsible for the cost of return shipping unless the item arrived faulty or incorrect. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.
Faulty or incorrect items
If your Roampod arrives damaged, faulty, or you received the wrong item, contact us at founder@getampd.co.nz within 30 days and we'll make it right — a replacement or full refund, including any return shipping costs. This is in addition to your rights under the New Zealand Consumer Guarantees Act and, where applicable, Australian Consumer Law.
1-Year Warranty
Every Roampod is covered by a 1-year warranty against manufacturing defects. If your device stops working as it should within 12 months of purchase through no fault of your own, get in touch and we'll arrange a repair, replacement or refund. The warranty doesn't cover accidental damage, misuse, or normal wear and tear.
Exchanges
If you'd like to exchange your item, the fastest way is to return the original for a refund and place a new order.
Questions?
We're proudly NZ owned and operated, based in Auckland and Melbourne, and there's a real team behind Ampd. If you have any questions about a return, refund or warranty, email us at founder@getampd.co.nz — we're happy to help.