Shipping policy

Shipping Policy

At Thyra, we work to get your order to you as quickly and reliably as possible. Please read the details below so you know what to expect.

Processing Time

Orders are processed within 1–3 business days after your order is placed. Orders are not shipped or delivered on weekends or public holidays. You'll receive a confirmation email with tracking details once your order is on its way.

Delivery Time

Estimated delivery is 7–14 business days from dispatch, depending on your location. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs, weather, or other factors outside our control.

Shipping Destinations

We currently ship to New Zealand and Australia.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order. Any applicable charges will be shown before you complete your purchase.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to become active. If you haven't received tracking details within 5 business days of ordering, contact us at support@thyra.com.

Delays

While we aim to meet our estimated delivery times, delays can occasionally occur due to high demand, carrier issues, or events beyond our control. We appreciate your patience and will do our best to keep you informed.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice a mistake, contact us as soon as possible and we'll try to update it before dispatch, though we can't guarantee changes once an order is processed.

Lost or Stolen Packages

Thyra is not responsible for packages marked as delivered by the carrier but reported as not received, or for packages lost or stolen after delivery. If your tracking shows an issue in transit, contact us and we'll help you follow it up with the carrier.

Customs and Duties (Australia)

Orders shipped to Australia may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. These charges are not included in your order total and are determined by the destination country's customs authority.

Contact Us

Questions about shipping? Reach us at support@thyra.com and we'll be happy to help.