Shipping policy

Shipping Policy

Ampd

Thanks for shopping with Ampd. Here's everything you need to know about how we get your order to you.

Order Processing

Once you place your order, we'll begin processing it right away. You'll receive an order confirmation by email, followed by tracking details as soon as your order is on its way.

Delivery Times

Estimated delivery is 7–14 days from the date of order. Delivery times are estimates and may vary slightly depending on your location and factors outside our control, such as carrier delays or customs processing.

Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow it every step of the way. If you haven't received tracking details within a few days of ordering, check your spam folder or get in touch and we'll help.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you pay, so there are no surprises.

Incorrect Address

Please double-check your shipping address at checkout. We're not able to redirect orders once they've shipped, and we're not responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email us straight away at founder@getampd.co.nz and we'll do our best to help before your order goes out.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please reach out at founder@getampd.co.nz with your order number and we'll chase it up with the carrier for you.

Damaged Items

If your order arrives damaged, contact us within 30 days at founder@getampd.co.nz with your order number and a photo of the damage, and we'll make it right. See our Refund & Returns Policy for full details.

Questions?

We're proudly NZ owned and operated, based in Auckland and Melbourne. If you have any questions about your order or delivery, email us any time at founder@getampd.co.nz — we're happy to help.